osTicket is an open source ticket system that helps you create a comprehensive customer service system through email, online forms, web-based forms, and phone support (created by staff of your own). Here are some important features of osTicket:
- Auto response
- Predefined canned replies
- Support internal notes to tickets for staffs
- Support History (all requests are arhived)
- And much more…
osTicket is an ideal online support ticket system for small-to-medium sized business due to its ease to use. And most importantly, it’s completely free. Check out the official web page for osTicket to know the full features of the system. Also, post any comments or questions on the official forums so that other osTickets users can share their thoughts.
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The following video tutorial teaches you how to install this powerful program. Enjoy!